Customer Service Should you require information or help, please contact us by email or by phone and we will be happy to assist you. [icon:theme-116] SHIPPING TIMES AND COSTS Complimentary ground shipping within 1 to 7 business days In-store collection available within 1 to 7 business days Next-day and Express delivery options also available Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items See the delivery FAQs for details on shipping methods, costs and delivery times [icon:theme-125] PAYMENT METHODS Shella accepts the following payment methods: Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped. Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases. PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com. [icon:theme-009] EXCHANGES, RETURNS AND REFUNDS Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.