Returns and Refunds RETURN POLICY Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. RETURNS All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. RETURN PROCESS To return an item, place the item securely in its original packaging and the item and proof of purchase, then mail your return to the following address: BEAUTY BY SHEIKA S.R.L. Attn: Returns DN1 16 Campina, Prahova 105600 Romania Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven 14 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. EXCEPTIONS For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. QUESTIONS If you have any questions concerning our return policy, please contact us at: sales@thesheika.eu